Returns & Exchanges Policy

At YAPA, we want you to love your purchase. As a small business committed to thoughtful production and quality craftsmanship, we offer exchanges or store credit within 30 days of receiving your order for purchases shipped within the United States, Canada, and Mexico.

We do not offer refunds. Orders shipped outside the United States, Canada, and Mexico are considered final sale and are not eligible for returns, exchanges, or store credit, except where required by applicable law.

Eligibility for Exchanges & Store Credit

To be eligible for an exchange or store credit, your item must:

• Be unworn, unused, and in its original condition.

• Have all original tags attached and be returned in its original packaging.

• Have been purchased at regular price.

• Have an exchange or store credit request submitted within 30 days of delivery.

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as YAPA is not responsible for items lost or damaged during return transit.

How to Request an Exchange or Store Credit

To request an exchange or store credit, please contact us via WhatsApp at +591 69762030 within 30 days of receiving your order.

Once your request is approved, please send your item to:

YAPA
161 Mott St #7
New York, NY 10013
United States

Once we receive and inspect your returned item, we will process your exchange or issue store credit.

For approved exchanges, YAPA will cover the shipping cost of sending your replacement item to you within the United States, Canada, or Mexico. Any applicable import duties or customs fees remain the responsibility of the customer.

Please note that items sent back without prior authorization will not be accepted.

International Orders & Import Duties

Orders shipped outside the United States, Canada, and Mexico are final sale and cannot be returned or exchanged, except where required by applicable law.

Depending on the destination country and its customs regulations, international orders, including shipments to Canada and Mexico, may be subject to import duties, taxes, and customs clearance fees.

These charges are determined by local customs authorities and are the responsibility of the customer. They are not included in YAPA's product prices or shipping fees unless otherwise stated at checkout.

We recommend checking your country's customs regulations before placing an order.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incorrect.

We will review the issue and work with you to find an appropriate solution, in accordance with applicable consumer protection laws.

Exceptions & Non-Returnable Items

The following items are not eligible for exchanges or store credit, except where required by applicable law:

• Personalized or custom-made items.

• Sale or discounted items.

• Gift cards.

• Orders shipped outside the United States, Canada, and Mexico.

Questions?

We're always happy to help. For any questions regarding exchanges, store credit, or your order, please contact us via WhatsApp at +591 69762030.

Thank you for supporting YAPA and choosing thoughtfully made knitwear.